Profiles Customer Service Perspective
Profiles Customer Service Perspective™ is an effective Customer Service Culture Oriented Tool, used for recruitment and training.
The Customer Service Perspective™ will help you select employees with the ability and temperament to enhance the reputation of your organization. Perhaps even more importantly, the Customer Service Perspective will help your organization establish and maintain the kind of customer-oriented culture your industry demands.
As an investment, the Customer Service Perspective™ can have a significantly positive impact on your bottom line.
The Customer Service Perspective™ measures six basic characteristics and two proficiencies that are critical to delivering excellent customer service.
Addresses:
- Miscommunication
- Customer dissatisfaction
- Potential for legal liability issues
- Employee turnover
Application:
- Recruitment
- Promotion fit
- Succession planning
- Coaching
- Self improvement
Measures:
Behavioral characteristics
- Trust
- Tact
- Empathy
- Conformity
- Focus
- Flexibility
Key proficiencies
- Vocabulary
- Numerical
Company’s service perspective
- Degree of alignment (%) with Your Company’s Customer Service Perspective; Policies and Attitudes
Easy to use:
- 20-30 minutes to complete
- On-line turnaround Immediate
- Produces four informative Reports .
- Provides Job Match %
If you would like to know more about the Customer Service Perspective™ please contact us.